lb18 Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of lb18's services. When you visit the lb18 website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. This policy forms part of lb18's Terms and Conditions.

We believe that protecting each user's personal information is our fundamental responsibility. This policy has therefore been established so that you can clearly understand the purposes for which your information is used and what rights you have over it.

If this policy needs to change, lb18 will provide notice in advance. If you continue using the service after the updated policy takes effect, it will be considered that you have agreed to the new policy.

2 Information We Collect

lb18 collects the following types of information to run its services smoothly and to ensure a safe, verified experience for users:

2.1 Identity and Contact Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Relevant details related to bKash, Nagad, Rocket, or bank accounts
• Transaction history and amounts

2.3 Technical Information

• IP address and device type
• Browser and operating system details
• Time spent on the site and pages visited
• Cookies and similar tracking data

2.4 Gaming Activity Information

• Bet placement and game play history
• Win and loss records
• Bonus and promotion usage details

3 How Information Is Collected

lb18 collects information in several ways. The main methods are listed below:

3.1 Directly Provided

Information you provide directly during account registration, the login process, or when making deposits or withdrawals is collected.

3.2 Automatic Collection

When you use our site, technical information is automatically collected via cookies, log files, and similar technologies. This information is used to improve site performance and ensure security.

3.3 From Third Parties

Information may sometimes be collected through verification agencies for the purpose of identity verification or fraud prevention. In such cases, only necessary and lawful information is collected.

4 Purposes for Using Information

lb18 uses collected information for the following legitimate purposes:

• Creating and managing accounts and verifying user identity
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support — assistance via 24/7 live chat and email
• Ensuring account security and preventing unauthorised access
• Preventing fraud, money laundering, and other illegal activities
• Personalising lb18 bonus and promotional offers
• Improving the overall performance and usability of the site
• Meeting legal obligations and responding to regulatory requirements

lb18 never sells your information to third parties for marketing purposes.

5 Sharing and Disclosure of Information

lb18 does not generally share your personal information with anyone. However, specific information may be shared with third parties in the following circumstances:

5.1 Service Provider Partners

Necessary information is shared with service providers who handle payment processing (such as bKash, Nagad, Rocket, and bank transfers), technical support, and identity verification. These partners operate under lb18's guidelines and are required to protect the information.

5.2 Legal Obligations

Information may be disclosed pursuant to a court order, a lawful request from a government authority, or other legal requirements. In such cases, lb18 provides only the information that is necessary.

5.3 Fraud Prevention

If evidence of fraudulent activity is found on an account, the relevant information may be shared with verification and security agencies.

6 How Information Is Secured

lb18 uses industry-standard security technology to protect your information. Our key security measures are listed below:

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Information stored on our servers is secured with high-level encryption. Only authorised staff can access the necessary information, and a record of their access is maintained.

However, no organisation can guarantee complete security for data transmitted over the internet. You are therefore advised to keep your password confidential and avoid logging in from unfamiliar devices.

7 Cookie Policy

The lb18 website uses cookies. Cookies are small text files stored in your browser that help improve the performance of the site. The types of cookies we use are:

7.1 Essential Cookies

These cookies are essential for the basic functioning of the site. They are used to maintain login sessions and remember your preferences. Without these cookies, the site cannot function properly.

7.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site are used most and where there is room for improvement. This information is analysed in aggregate and is not stored at an individual level.

7.3 Cookie Controls

You can choose to accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the site to not function correctly.

8 Data Retention Period

lb18 retains your information only for as long as it is needed for the relevant purpose or to meet legal obligations. Generally:

• Account-related information is retained for as long as the account remains active.
• Records of financial transactions may need to be retained for a specified period for legal reasons.
• Even after an account is closed, some information may be kept for a specified period for legal or security reasons.
• When no longer needed, information is securely deleted.

9 User Rights

Every lb18 user has the following rights regarding their own information:

9.1 Right to Access

You may ask lb18 at any time what information has been collected about you and how it is being used.

9.2 Right to Correction

If any information stored about you is incorrect, you may request that it be corrected. Our customer service team is available 24/7 to assist with this.

9.3 Right to Deletion

You may request that your information be deleted in certain circumstances. However, this right may be limited where there are legal obligations or an ongoing investigation.

9.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

To exercise any of these rights, please contact our customer service team. lb18 always respects user rights in a responsible and transparent manner. Our Responsible Gaming guidelines contain further details of our commitments to user protection.

10 Protection of Minors' Information

All lb18 services are intended solely for individuals aged 21 and above. No information is knowingly collected from anyone under the age of 21.

If a minor has mistakenly created an account and this comes to our attention, that account and the associated information will be closed and deleted immediately. If you notice anything of this kind, please inform our customer service team.

11 International Data Transfers

lb18's servers and data processing systems may be located in more than one country. If your information is transferred outside Bangladesh, it will be done while maintaining the security standards described in this privacy policy.

For international transfers, lb18 ensures that the receiving party follows appropriate protective measures and that your personal information is adequately secured.

12 Third-Party Sites and Services

The lb18 website may sometimes contain references to third parties. These third parties have their own privacy policies, and lb18 is not responsible for their information collection practices. You are therefore advised to read the relevant policies of any such platform before using it.

When using payment services (bKash, Nagad, Rocket), you transact directly on that provider's platform and their privacy policy also applies.

13 Policy Changes and Updates

lb18 reserves the right to update this privacy policy from time to time in line with changes to its business operations, technology, or legal obligations.

For any significant changes, users will be notified in advance via their registered email or through a notice on the site. Continued use of the site after the updated policy takes effect will be considered acceptance of the new policy.

To learn more about lb18 and get a clear picture of our services, read our About Us page.

14 Contact

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our customer service team. Our representatives can assist in both Bengali and English.