lb18 Responsible Gaming
Betting is for entertainment — not as a way to deal with stress. lb18 believes every player knows their limits and sticks to them. On this page, we provide you with information and tools to play in a safe and healthy way.
What Responsible Gambling Means
Online betting and casino games can be a form of entertainment — just as people enjoy watching films or cricket matches. But this entertainment stays healthy only when it remains controlled. The core of responsible gambling is: you enjoy the game, but the game does not control you.
At lb18, we treat every user as an independent and informed adult. Our Terms and Conditions detail the circumstances under which an account may be restricted and what measures are in place to protect players. It is good practice to read them before you start betting.
Responsible gambling does not mean you cannot play. It means deciding in advance — how much time you will spend, how much money you will set aside, and when you will stop. lb18 provides several tools to help you make those decisions.
Our Privacy Policy explains how we keep your information secure and how we monitor your playing patterns to provide assistance when needed.
Self-Control Tools
Log in to lb18 and contact support to activate any of these features at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately, and a waiting period applies before it can be increased.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, the system will automatically notify you and can end the session if needed.
Temporary Break
If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. No betting or deposits are allowed during the break.
Permanent Self-Exclusion
If you want to step away from gambling for the long term, apply for permanent self-exclusion. Once this request is made, your account will be permanently closed and cannot be reopened.
Activity History
View your complete history of deposits, withdrawals, bets, and wins and losses. Understanding your own spending patterns is the first step in responsible gambling.
Contact Support
To activate or change any tool, contact lb18's 24/7 live chat or email support. Help is available in Bengali.
Warning Signs
If any of the following apply to you, pause and ask yourself some honest questions.
- You are betting beyond your set budget and cannot stop.
- After a loss, you are placing bigger bets to recover — telling yourself you will win next time.
- You are using household money, borrowed money, or emergency funds to bet.
- You are hiding your gambling from family or friends.
- Worrying about betting is affecting your sleep, work, or relationships.
- You feel irritable or restless when you are unable to gamble.
- You have tried to stop on your own but kept coming back.
These signs are not a sign of weakness — they simply mean it is time to seek help. See the support options below.
Where to Find Help
Do not face this alone — reach out to someone close to you or a professional.
lb18 Live Chat Support
Chat in Bengali via live chat seven days a week, 24 hours a day. The support team can immediately help you set up self-exclusion or any other limit.
Email Support
If you want to share your situation in detail, write to us by email. Our support team responds in both Bengali and English. Email address: [email protected]
Family and Loved Ones
Let a trusted family member or close friend know what you are going through. Their support and presence can often be the most effective help.
Professional Advice
Consult a mental health professional or addiction counsellor. Several government and private hospitals in Bangladesh offer this service.
lb18's Commitment
lb18 believes that creating a healthy betting environment is not only the player's responsibility but also the platform's. That is why we actively use methods that can detect unusual or high-risk gambling patterns.
If our system detects a concerning pattern on an account — such as unusually large deposits in quick succession or attempts to exceed limits — we automatically review that account and, if necessary, the support team will reach out.
We are strict when it comes to protecting minors. Only people aged 21 or above may open an account and play on lb18. Proof of age is mandatory during account verification.
If you have any questions about your account or need assistance, our FAQ section also has a great deal of information. You can also visit the About Us page to learn more about lb18.
Remember: gambling should never be a source of income. Gambling to recover losses, betting with borrowed money, or turning to games to escape stress — these are warning signs. If you find yourself in this situation, stop immediately and seek help.