FAQ

All your questions about lb18 answered in one place

From account verification to deposits, the VIP program, cricket betting, and security — this page has detailed answers to the questions that come up while playing on lb18. Find your question in the sections below, and contact our 24/7 live chat for direct assistance.

Account Verification

Here you will find answers about what documents are needed to verify your account after registering on lb18, why it is important, and what to do if your request is rejected.

lb18 wants to confirm that every account belongs to a real person who is at least 21 years old. This prevents fraud and misuse, and keeps your deposited funds secure. Following the responsible gaming guidelines is also part of the verification process. Withdrawals may be held until verification is complete, so it is best to get it done early.

lb18 may request verification documents at the time of your first withdrawal or after a large transaction on your account. In some cases the request may come within a few days of registration. Submitting your documents promptly at that point speeds up the process and avoids any delay in withdrawing your balance.

lb18 generally accepts a National ID card (NID), a valid passport, or a birth registration certificate. Make sure the photo of the document is clear, undamaged, and not expired if it has an expiry date. A utility bill or bank statement may also be requested for address verification. The NID is accepted fastest because it contains your name, address, and age all in one.

Rejection is usually due to a blurry photo, a damaged or incomplete document, or a mismatch in the spelling of your name. lb18's support team will let you know the reason for the rejection — read it, correct your documents, and resubmit. If needed, contact live chat for assistance, available 24/7. In most cases, providing the correct documents gets verification approved on the second attempt.

After you submit your documents, lb18's team reviews them. The process is completed as quickly as possible, though it may take a little longer during busy periods. You will be notified of approval via your registered email or the site's notifications. You can continue playing during verification, but you will need to wait for it to finish before a withdrawal can be approved.

Stay Safe

Important advice on passwords, OTPs, bKash/Nagad PINs, and how to spot fake sites — to keep your lb18 account and funds secure.

A strong password should be at least 8–12 characters long and include uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or phone number as a password. Do not use your lb18 password anywhere else — using a different password for each site is the safest approach.

Change your password immediately and contact lb18's live chat support. The support team will check for suspicious activity and help secure your account. Also change the passwords on your bKash or Nagad apps, as those could be at risk if you used the same password. Reading our privacy policy will tell you more about how your data is protected.

Always check that the browser address bar shows lb18bet.cam — this is the official address. Domains with misspellings or extra numbers (such as lb18bet1.com or lb18-bet.net) are signs of fake sites. These sites may steal your login details. If in doubt, type the address directly into your browser — do not click any unfamiliar links.

Yes, lb18 uses SSL encryption, which keeps all data exchanged between your browser and the site secure. If you see a padlock icon in your browser's address bar, the connection is secure. Payment details and personal documents are stored in a secure technical environment.

Never. No lb18 staff member or genuine support agent will ever ask for your OTP, password, bKash PIN, or Nagad PIN. If anyone asks for these — by phone, message, or chat — it is a scam. Disconnect immediately and report the matter through lb18's official live chat.

VIP Program

Find out how weekly cashback works in lb18's VIP program, what levels are available, and what you need to do to move up. Full details of the benefits are on the lb18 VIP page.

Weekly cashback is calculated on your net loss for that week — that is, your total losses minus your total winnings, with your tier's rate applied to the remainder. Example: a Silver-tier member who faces a net loss of ৳20,000 in a week will receive ৳20,000 × 0.7% = ৳140 cashback.

lb18 has three VIP tiers. Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; Gold — up to 1.0% weekly cashback. Each tier also comes with additional benefits alongside the cashback.

Staying regularly active, placing bets, and spending more time on the site is the way to move up. The lb18 team reviews your activity and upgrades you when you qualify for the next tier. Reaching Silver or Gold means higher cashback and priority service.

In addition to cashback, lb18 VIP members get priority access to special promotions, faster responses from the support team, and may be invited to take part in selected tournaments or events. Gold-tier members enjoy the highest level of benefits. See the full list of benefits on the lb18 VIP page.

Cashback is added as a bonus and may require a specified wagering condition to be met before it can be used. Full cashback terms are stated on lb18's Terms and Conditions page. If you have any questions, you can ask via live chat support.

Cricket Betting

Get answers here about the various cricket markets including BPL, IPL, and T20 World Cup, how to read decimal odds, accumulator bets, and the rules when a match is abandoned due to rain.

Popular cricket markets on lb18 include Match Winner, Top Batter, Total Runs (Over/Under), First Wicket Fall, and Innings Score. These markets are generally available for BPL, IPL, and T20 World Cup matches. The same markets are also available for Bangladesh Tigers matches. You can see all active markets in the Cricket Betting section.

Decimal odds show your total return directly. Example: in a limited-overs match, Team A has odds of 2.10 and Team B has odds of 1.75. If you bet ৳500 on Team B and Team B wins, you get back ৳875 (৳375 profit + your original ৳500); if Team A wins, you lose ৳500. The higher the number, the lower the chance of winning in general — but the return is also higher if you do win.

A multi-bet combines multiple selections into a single bet, and you only receive the full return if every selection wins. Example: three selections with odds of 1.60, 1.80, and 1.90 give combined odds of 1.60 × 1.80 × 1.90 = 5.47 (approximately). A ৳100 bet would return ৳547 — but if even one selection loses, the entire ৳100 is lost. The risk is higher, but so is the return if you win.

If a match is declared No-Result due to rain or any other reason, all bets are generally cancelled and stakes are returned. However, for certain markets, a result may stand if a minimum number of overs has been completed. The exact rules are stated next to each market on the betting page. If you are unsure about a specific match, ask lb18 support before placing your bet.

Yes, in live betting the odds change continuously — they update quickly after a wicket falls, a boundary is hit, or an over ends. This makes live cricket betting more dynamic. However, since quick decisions are needed, be careful with your stake amounts and follow the responsible gaming policy.

Deposit Money

Find out everything in this section about how to deposit via bKash, Nagad, Rocket, and bank transfer, the minimum amount required, and what to do if your deposit does not go through.

lb18 currently supports bKash, Nagad, Rocket, and bank transfer for deposits. For bank transfer, you can send from various scheduled banks including Dutch-Bangla Bank, Islami Bank, and Brac Bank. The minimum deposit is ৳200 for every method.

The minimum deposit amount at lb18 is ৳200, and this applies to all methods — whether bKash, Nagad, Rocket, or bank transfer. With this minimum amount you can start playing slot games or live games at lb18 Casino.

Log in to lb18, go to the deposit page, and select Nagad. Following the instructions shown, use your Nagad app or dial code to send money to the specified number. Do not forget to enter the correct reference number — without it, the deposit may take longer to be credited to your account. The minimum amount is ৳200.

Wait a short while after sending. If it still has not arrived, contact lb18's live chat support with your bKash / Nagad / Rocket transaction ID or a screenshot as proof. With the right proof, the support team can resolve the issue quickly. Recovering funds sent to a wrong account is very difficult, so always double-check the number before sending.

Details about any charges on lb18 deposits from the platform's side are stated on the deposit page and in the Terms and Conditions. Your mobile banking service (such as bKash or Nagad) may apply charges according to their own transaction policy — check the relevant service's policy for that.

Still have questions? Get direct help

If you can't find an answer on this FAQ page, lb18's support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.

For urgent matters, such as account issues or a deposit not going through, the fastest resolution is via live chat. For less urgent matters, you can also contact us by email.

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